Cleaner Pimlico Privacy Policy

This Privacy Policy explains how Cleaner Pimlico collects, uses, stores, and protects personal data relating to our customers and prospective customers located in the Pimlico area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.

Scope and Data Controller

This Privacy Policy applies to all Cleaner Pimlico customers and potential customers within the Pimlico area who engage with our cleaning services, visit our website, or otherwise interact with us. Cleaner Pimlico is the data controller in respect of the personal data we process, meaning we determine the purposes and means of processing that data.

Types of Personal Data We Collect

We only collect personal data that is relevant and necessary for providing our services and running our business. Depending on how you interact with us, we may collect the following categories of data:

Identification and contact details, such as your name, address, service address, and general location within the Pimlico area.

Communication details, such as information you provide when you contact us, request a quote, make a booking, or provide feedback or complaints.

Service information, such as details of the services you request, property access notes you choose to provide, frequency of cleaning, and preferences about products or cleaning methods.

Billing and transaction data, such as records of services provided, amounts charged, payment status, and payment method details as provided to or via our payment processor. We do not store full card details when processed via a third-party payment provider.

Technical and usage data, such as basic information about how you use our website, pages visited, and time and date of access. This may be collected using cookies or similar technologies, to the extent you have allowed them through your browser settings.

Job application data, where you apply to work with Cleaner Pimlico, including CV information, work history, and references.

How We Collect Personal Data

We collect personal data in various ways:

Directly from you when you contact us, request a quote, book a service, complete an online form, or communicate with us by any other means.

Automatically when you use our website, through the use of cookies and similar technologies, subject to your browser and cookie settings.

From third parties, for example where another person books a service for you, or where our payment processor confirms the status of a payment you have made.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract: Processing that is necessary to provide our cleaning services to you, to take pre-contractual steps at your request, and to manage our ongoing relationship with you as a customer. This includes handling bookings, managing appointments, issuing invoices, and communicating with you about your services.

Legal obligation: Processing that is necessary to comply with our legal duties, such as record keeping for tax and accounting purposes.

Legitimate interests: Processing that is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include improving our services, ensuring the security of our systems, and dealing with complaints or disputes.

Consent: In certain cases, we may rely on your consent, for example for specific types of direct marketing by electronic means where required by law. You can withdraw your consent at any time by contacting us using the details provided in this Privacy Policy or by following any opt-out instructions contained in a message you receive.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services, including handling enquiries, giving quotes, confirming bookings, allocating cleaners, and managing ongoing service arrangements.

To manage payments and accounts, such as issuing invoices, processing payments via our payment processor, and maintaining financial records.

To communicate with you, including responding to questions, notifying you of changes to bookings or services, and managing complaints or feedback.

To improve our services and operations, including monitoring service quality, analysing trends, and developing new services or features.

To comply with legal and regulatory obligations, including responding to lawful requests from public authorities.

To send you marketing communications about Cleaner Pimlico services, where permitted by law and subject to your right to opt out at any time.

Data Processors and Third-Party Recipients

We may share your personal data with third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate security measures to protect your data.

Our typical processors and third-party recipients include:

Payment processors that securely process card or electronic payments for our services.

IT and hosting service providers that host our website, systems, and data storage.

Customer management and scheduling platforms that help us manage bookings and customer communications.

Professional advisers such as accountants or consultants, where necessary for business operations or legal compliance.

Public authorities, regulators, or law enforcement bodies, where we are required or permitted by law to share data.

We do not sell your personal data and do not share your data with third parties for their own independent marketing purposes.

International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with data protection law. These safeguards may include the use of standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of protection.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting obligations.

Customer and service records are generally kept for the duration of your relationship with Cleaner Pimlico and for a period afterwards to deal with any queries, disputes, or legal claims. Financial and transaction records are kept for the period required by law.

Where we no longer need your personal data for the purposes for which it was collected, we will securely delete, anonymise, or otherwise remove it from our systems.

Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, encryption, secure storage solutions, and staff training on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaner Pimlico customers in the Pimlico area, subject to certain conditions and exemptions set out in the law.

Right of access: You have the right to request confirmation of whether we hold personal data about you and, if we do, to receive a copy of that data along with information about how we use it.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no lawful basis to retain it.

Right to restriction: You may ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.

Right to data portability: For data you have provided to us and which we process based on your consent or a contract, you may have the right to receive that data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.

Right to object: You have the right to object to processing that is based on our legitimate interests or that involves direct marketing. If you object to direct marketing, we will stop sending you such communications.

Rights related to consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your data protection rights or have questions about how Cleaner Pimlico handles your personal data, you can contact us using the usual contact details you use to reach our business. Please describe your request clearly so we can respond efficiently. We may need to ask for additional information to verify your identity before fulfilling certain requests.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.